1.Basic information
These terms and conditions apply to contracts concluded remotely in the e-shop
www.teddybearcandle.com between the seller and the buyer according to the
Consumer Protection Act No. 102/2014 Coll.
The seller is:
NOTE, s.r.o., Nejedlého 31, 841 02 Bratislava, 841 02 Bratilsva, Slovak Republic,
ID: 51014351, VAT ID: SK2120563555
Trade register number: 121520/B 
Telephone contact: +421 905 930 651 /on weekdays 10:00-18:00/
Email: info@teddybearcandle.com
The buyer is a consumer, i.e. a natural person who, when concluding and fulfilling a
consumer contract, does not act within the scope of his business activity,
employment or profession.
A purchase made by a business entity is governed by the Commercial Code No.
513/1991 Coll.
Supervisory authority:
SOI Inspectorate for the Bratislava Region
Prievozská 32, P. O. BOX 5, 820 07 Bratislava 27, Slovak Republic
Supervision Department
tel. no. +421 2/58272 172, +421 2/58272 104
fax no. +421 2/58272 170
2. Order and conclusion of the contract
Sending a completed order by the buyer is considered a proposal to conclude a
contract according to the Civil Code, based on the seller's offer in the e-shop. The
contract is concluded by confirming the order by the seller.
3. Prices of goods
All prices of products in the e-shop are final. The seller is a VAT payer. The price of
the product does not include delivery costs or the cash on delivery method. These
are displayed in the shopping cart overview during the ordering process, and the

buyer can decide which delivery method to choose before sending the order. Here
the buyer sees the total price of the order, including the costs of delivering the goods.

4. Payment for goods
The seller accepts payment for the ordered goods in the following ways:
Prepayment by bank transfer is not charged. The goods are paid for in advance
based on the data sent by email to the buyer's email address in the order
confirmation. The goods are shipped after receiving the payment to the seller's
account.
Part of the e-shop order is the buyer's obligation to pay the price to the seller for the
ordered goods.
Bank details:
Tatra banka, a.s.
Account holder: NOTE, s.r.o.
Account number: SK91 1100 0000 0029 4504 8264
BIC(SWIFT): TATRSKBX

5. Delivery of goods
The delivery time of products is usually within 20 days. In the event that any of the
products is not currently manufactured and therefore not in stock, the seller will
deliver the goods within 30 days. Please understand in case of delays in processing
the order, especially in November/December, when production is at its maximum
capacity. I produce all products personally and by hand, plus the entire administration
of orders may take a little longer, so I will be grateful for your patience. Thank you 🙂
The goods are considered to be received by the buyer at the moment when the buyer
or a third party designated by him (with the exception of the carrier) takes over all
parts of the ordered goods, or if
1.) the goods ordered by the buyer in one order are delivered separately, at the
moment of taking over the goods that were delivered last,
2.) he delivers goods consisting of several parts or pieces, at the moment of taking
over the last part or piece,

6. Complaints Procedure

The seller is responsible for defects that the goods have when they are taken over by
the buyer. In the case of used goods, he is not responsible for defects caused by
their use or wear. In the case of goods sold at a lower price, he is not responsible for
a defect for which a lower price was agreed. If the goods are not perishable or used,
the seller is responsible for defects that occur after the goods are taken over during
the warranty period (warranty).
The warranty period for new goods is 24 months, which starts from the time the
goods are taken over by the buyer. The warranty period for used goods is 12 months.
If a period of use is indicated on the sold goods, its packaging or the instructions
attached to it, the warranty period will not end before the expiry of this period. The
buyer must make a complaint about perishable goods no later than the day following
the purchase.
The warranty period for a buyer who is not a consumer is 12 months.
If the purchased item is to be put into operation by an entrepreneur other than the
seller, the warranty period shall begin to run from the date of putting the item into
operation, provided that the buyer ordered the putting into operation no later than
three weeks after taking over the item and provided the necessary cooperation for
the performance of the service in a proper and timely manner.
The warranty certificate is issued at the buyer's request. Proof of purchase is
sufficient to file a claim.
If the goods have a defect that can be removed, the buyer has the right to have it
removed free of charge, in a timely manner and properly. The seller is obliged to
remove the defect without undue delay.
The buyer may, instead of removing the defect, demand the replacement of the item,
or if the defect concerns only a part of the item, the replacement of the part, if this
does not cause the seller unreasonable costs in relation to the price of the goods or
the severity of the defect. The seller may always, instead of removing the defect,
replace the defective item with a perfect one, if this does not cause serious difficulties
for the buyer. If the defect is irremovable and prevents the item from being used
properly as a defect-free item, the buyer has the right to replace the item or has the
right to withdraw from the contract. The same rights belong to the buyer if the defects
are removable, but if the buyer cannot use the item properly due to the recurrence of
the defect after repair or due to a large number of defects. If other irremovable
defects are involved, the buyer has the right to an appropriate discount on the price
of the item.
The rights of liability for defects are exercised at the seller's premises at Nejedlého
31, 841 02 Bratislava. However, if the warranty certificate states a warranty service
that is at the seller's location or at a location closer to the buyer, the buyer shall
exercise the right to repair at the warranty service. The warranty service is obliged to
carry out the repair within a period of no more than 30 days.

If an exchange occurs, the warranty period begins to run again from the receipt of the
new item. The same applies if a component for which a warranty was provided is
replaced.
Complaint settlement means the termination of the complaint procedure by handing
over the repaired product, exchanging the product, refunding the purchase price of
the product, paying an appropriate discount on the price of the product, a written
invitation to accept the performance or its justified refusal.
When making a complaint, the seller shall determine the method of handling the
complaint immediately or, in complex cases, no later than 3 working days from the
date of making the complaint, in justified cases, especially if a complex technical
assessment of the condition of the product or service is required, no later than 30
days from the date of making the complaint. After determining the method of handling
the complaint, the complaint shall be handled immediately, in justified cases, the
complaint may be handled later; however, the handling of the complaint may not take
longer than 30 days from the date of making the complaint. After the deadline for
handling the complaint has expired, the buyer has the right to withdraw from the
contract or has the right to exchange the product for a new product.
If the buyer has made a product complaint within the first 12 months of purchase, the
seller may dismiss the complaint only on the basis of a professional assessment;
regardless of the result of the professional assessment, the buyer will not be required
to pay the costs of the professional assessment or other costs related to the
professional assessment. The seller is obliged to provide the buyer with a copy of the
professional assessment justifying the rejection of the complaint no later than 14
days from the date of settlement of the complaint. If the buyer has made a product
complaint after 12 months from purchase and the seller has rejected it, the seller will
indicate in the document on settlement of the complaint to whom the buyer can send
the product for professional assessment. If the product is sent for expert assessment
to a designated person, the costs of the expert assessment, as well as all other
related costs incurred in a reasonable manner, shall be borne by the seller,
regardless of the result of the expert assessment. If the buyer proves the seller's
liability for the defect through an expert assessment, he may resubmit the complaint;
the warranty period shall not expire during the expert assessment. The seller is
obliged to reimburse the buyer within 14 days of the date of resubmission of the
complaint all costs incurred for the expert assessment, as well as all related related
costs incurred in a reasonable manner. A resubmitted complaint cannot be rejected.
The seller is obliged to issue a confirmation to the buyer when making a complaint. If
the complaint is made by e-mail, the seller is obliged to deliver the confirmation of the
complaint to the buyer immediately; if it is not possible to deliver the confirmation
immediately, it must be delivered without undue delay, but at the latest together with
the document confirming the settlement of the complaint; the confirmation of the

complaint does not have to be delivered if the buyer has the opportunity to prove the
claim in another way.
7. Return of goods – withdrawal from the contract without giving a reason
The buyer is entitled to withdraw from the contract without giving a reason within 14
days from the date of receipt of the goods. This right may only be exercised by the
consumer.
The goods are considered to have been received by the buyer at the moment when
the buyer or a third party designated by him, with the exception of the carrier, takes
over all parts of the ordered goods, or if
1.) the goods ordered by the buyer in one order are delivered separately, at the
moment of receipt of the goods that were delivered last,
2.) the goods consisting of several parts or pieces are delivered, at the moment of
receipt of the last part or last piece,
The buyer may withdraw from the contract, the subject of which is the delivery of
goods, even before the withdrawal period has begun to run.
The uyer may not withdraw from the contract, the subject of which is:
– provision of a service, if its provision began with the express consent of the
consumer and the consumer declared that he was duly informed that by expressing
this consent he loses the right to withdraw from the contract after the service has
been fully provided, and if the service has been fully provided,
– sale of goods or provision of a service, the price of which depends on price
movements on the financial market, which the seller cannot influence and which may
occur during the withdrawal period,
– sale of goods made according to the consumer's specific requirements, custom-
made goods or goods intended specifically for one consumer,
– sale of goods subject to rapid deterioration or spoilage – for example, food on which
an expiry date is marked ("use by"),
– sale of goods enclosed in protective packaging that is not suitable for return for
health protection or hygiene reasons and whose protective packaging was broken
after delivery,
– sale of goods which, due to their nature, may be inseparably mixed with other
goods after delivery,
– sale of alcoholic beverages, the price of which was agreed at the time of conclusion
of the contract, while their delivery can be carried out no earlier than after 30 days
and their price depends on market price movements that the seller cannot influence,

– performance of urgent repairs or maintenance for which the consumer has
expressly requested the seller; this does not apply to service contracts and contracts
whose subject matter is the sale of goods other than spare parts necessary for
carrying out repairs or maintenance, if they were concluded during the seller's visit to
the consumer and the consumer did not order these services or goods in advance,
– sale of sound recordings, video recordings, audio-visual recordings, books or
computer software sold in a protective packaging, if the consumer has opened this
packaging,
– sale of periodicals with the exception of sales under a subscription agreement and
sale of books not supplied in a protective packaging,
– provision of accommodation services for purposes other than accommodation,
transport of goods, car rental, provision of catering services or provision of services
related to leisure activities and under which the seller undertakes to provide these
services at an agreed time or within an agreed period,
– provision of electronic content other than on a tangible medium, if its provision
began with the consumer's express consent and the consumer declared that he was
duly informed that by expressing this consent he loses the right to withdraw from the
contract.
The buyer may exercise the right to withdraw from the contract in writing or on
another durable medium (e.g. by e-mail), or by sending a completed form, which is
available for download on the seller's website.
It can be downloaded HERE: Form for withdrawal from the purchase contract –
teddybearcandle.com
The right to withdraw from the contract can be exercised by sending a notice of
withdrawal from the contract even on the last day of the 14-day period.
After receiving the notification of withdrawal from the contract, the seller shall refund
to the buyer all payments received from him under or in connection with the contract,
including the costs of transport, delivery and postage and other costs and fees, no
later than 14 days. The seller shall refund the payment in the same way as the buyer
used for his payment. The buyer may also agree with the seller on another method of
refund.
The seller is not obliged to reimburse the buyer for additional costs if the buyer has
expressly chosen a method of delivery other than the cheapest common method of
delivery offered by the seller. Additional costs are understood to be the difference
between the costs of delivery chosen by the buyer and the costs of the cheapest
common method of delivery offered by the seller.
In the event of withdrawal from the contract, the seller is not obliged to refund the
payment to the buyer before the goods are delivered to him or until the buyer proves

that the goods have been sent back to the seller, unless the seller proposes to collect
the goods in person or through a person authorized by him.
The buyer is obliged to send the goods back or hand them over to the seller or a
person authorized by the seller to take over the goods no later than 14 days from the
date of withdrawal from the contract. The deadline is deemed to have been met if the
goods were handed over for transport no later than the last day of the deadline.
In the event of withdrawal from the contract, the buyer only bears the costs of
returning the goods to the seller or a person authorized by the seller to take over the
goods, as well as the costs of returning the goods, which, due to their nature, cannot
be returned by post.
The buyer is liable for any reduction in the value of the goods that has arisen as a
result of handling the goods that goes beyond the handling necessary to determine
the properties and functionality of the goods.
8. Alternative dispute resolution
The buyer – the consumer – has the right to contact the seller with a request for
redress (by e-mail to info@teddybearcandle , if he is not satisfied with the way in
which the seller handled his complaint or if he believes that the seller has violated his
consumer rights. If the seller responds negatively to this request or does not respond
to it within 30 days of its sending, the consumer has the right to submit a proposal to
initiate alternative dispute resolution with an alternative dispute resolution entity
(hereinafter referred to as the ADR entity) pursuant to Act 391/2015 Coll. ADR
entities are authorities and authorized legal entities pursuant to Section 3 of Act
391/2015 Coll.
A list of ADR entities can be found on the website of the Ministry of Economy of the
Slovak Republic www.mhsr.sk. The consumer can submit a proposal in the manner
specified in Section 12 of Act 391/2015 Coll.
The consumer can also submit a complaint via the alternative dispute resolution
platform RSO, which is available online at
http://ec.europa.eu/consumers/odr/index_en.htm.
Alternative dispute resolution may only be used by a consumer – a natural person
who, when concluding and performing a consumer contract, is not acting within the
scope of his business activity, employment or profession. Alternative dispute
resolution only concerns a dispute between a consumer and a seller, arising from or
related to a consumer contract. Alternative dispute resolution only concerns distance
contracts. Alternative dispute resolution does not apply to disputes where the value
of the dispute does not exceed EUR 20. The ADR entity may require the consumer to
pay a fee for initiating alternative dispute resolution up to a maximum of EUR 5
including VAT.
9. Personal data protection

The buyer (if a natural person) shall inform the seller of his/her name, surname,
delivery address including postal code, telephone number and e-mail.
The buyer (if a legal entity or entrepreneur) shall inform the seller of his/her business
name, registered office address including postal code, company ID, VAT number or
VAT number, telephone number and e-mail address.
When processing personal data, the seller proceeds in accordance with Act No.
122/2013 on the Protection of Personal Data and processes only personal data
necessary for the conclusion of a consumer contract.
The purpose of processing personal data is to use them to fulfill the consumer
contract that the seller concludes with the buyer by creating an order in this online
store.
The buyer has the right and the opportunity to update personal data online on the
website of the online store, in the customer section, after logging in.
Personal data may be provided to third parties – delivery companies – Zásiekovňa
s.r.o. and Slovenská pošta, a. s. for the purposes of fulfilling the consumer contract.
Based on a written request, the buyer may request from the seller:
confirmation of whether or not the buyer's personal data is being processed,
information on the processing of personal data
a list of personal data that is being processed about the buyer,
correction or destruction of incorrect, incomplete or outdated personal data that is
being processed; destruction of personal data whose purpose of processing has
ended; if official documents containing personal data are being processed, the buyer
may request their return; destruction of their personal data that is being processed if
there has been a violation of the law.
The Buyer may, upon written request to the Seller, object to:
– the processing of the Buyer's personal data, which he/she assumes are or will
be processed for direct marketing purposes without his/her consent, and
request their destruction,
– the use of the Buyer's personal data for direct marketing purposes in postal
mail
– or the provision of personal data specified for direct marketing purposes.

If the buyer suspects that his/her personal data is being processed unlawfully, he/she
may submit a proposal to the Personal Data Protection Office to initiate personal data
protection proceedings.

In order to ensure the proper functioning of the online store, the seller may store
small data files – cookies – on the buyer's device, thanks to which the online store
can store data on activities and settings for a certain period of time (e.g. login name,
language, font size, etc.). The seller's online store uses cookies to remember the
buyer's user settings and for the necessary functionality of the online store. The
buyer may delete all cookies stored on his/her device and, if necessary, set the
internet browser on his/her device to prevent their storage. In such a case, the buyer
will probably have to manually adjust some settings when visiting the online store
again, and some services or functions of the online store may not be functional.

These terms and conditions are valid from 3.3.2025